COD refusal and 'customer unavailable'
The two most common NDR reasons. WhatsApp asks for a reattempt slot or cancellation; IVR covers numbers that never open chat.
NDR management & RTO reduction
NDR management software for COD-heavy India.
When a courier marks non-delivery, Dispatch messages the buyer on WhatsApp, runs IVR if needed, and pushes a reattempt — so fewer parcels return to origin.
How NDR recovery works
Industry RTO on COD often sits between 25% and 40%. Dispatch treats every non-delivery report as a recoverable attempt — not a completed return.
Buyer WhatsApp
Message the customer as soon as the courier flags unavailable, refused, or incomplete address.
IVR confirmation
Automated voice captures reattempt date, location change, or cancellation when WhatsApp is unanswered.
Courier reattempt
Updated instructions go back to the field executive so the next attempt uses the buyer’s preference.
Why NDR management cuts RTO on COD
A non-delivery report is not a closed return. Most Indian couriers still allow reattempts. The cost is in delay: if nobody reaches the buyer inside the window, reverse freight is billed and the sale is gone. Dispatch is NDR management software that acts in that window.
Incomplete address
Capture a landmark, alternate number, or corrected pin and push it back to the field executive before the next attempt.
Repeat RTO buyers
Flag phone numbers and addresses that refuse COD repeatedly so the next order is confirmed — or blocked — before dispatch.
Named desk, not only automation
AI and WhatsApp handle volume. Account managers own the exception when a courier portal or pickup still needs a human.