Terms & Conditions

Introduction

These T&C/ Agreement governs your access to and use of our platform, services (whether through the website itself or through such other media or media channels, devices, software, or technologies as we may introduce/launch from time to time), applications and/or websites (including the webpages contained or hyperlinked therein and owned or controlled by us) (" Platforms" and/or "Services"). Certain features of Platforms and/or Services may be subject to additional guidelines, terms or rules ("Usage Rules"), which will be posted on our Platforms and/or Services and are incorporated by reference into this Agreement.

These terms of use (Terms) constitute a legally binding agreement between you and the Company regarding your use of the web site i.e. https://dispatchsolutions.in/ and https://www.dispatch.co.in/ and any Services offered by the company including but not limited to delivery of content via the Site, any mobile or internet connected device or otherwise.

By accessing the Site or Service and/or by clicking "I agree" on the sign up page, you agree to be bound by these Terms. If you do not agree to the terms and conditions of this agreement in full, then you should not use or otherwise access our platforms and/or services and you must exit now. You here by represent and warrant to the Company that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that you agree to be bound by the following terms and conditions. While individuals under the age of 18 may utilize the Service of the site, they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian's registered account. You agree to register prior to uploading any content and / or comment and any other use or services of this site and provide your details including but not limited to complete name, age, email address, residential address, contact number.

Please read this Agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Dispatch Solutions (Registered Name: Ashrey Logistics Solution LLP) ("Company/ Dispatch Solutions") may add to or change or update these Terms of Use, from time to time entirely at the its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of Site and any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions/amendments.

We may also, in our sole and absolute discretion, choose to alert you about any change in the terms of this Agreement by sending an email to the email address provided to us by you. It is therefore important that you regularly review the updated versions of the Agreement and keep your contact information current in your account settings to ensure that you are informed of any such changes. Modifications to this Agreement shall be effective immediately after being posted on our Platforms or Services. Also, occasionally there may be information on our Platforms or Services that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, availability, and various other information, and we reserve the right to correct any such errors, inaccuracies or omissions and to change or update such information at any time, without prior notice.

You accept the Site Terms of Use, Privacy Policy and other Site policies by clicking the "secure login/register" button when registering and logging into the Site; accessing or using Site, services, applications, and tools provided herein; or as otherwise indicated on a specific site, service, application, or tool from time to time. Some Site services, applications, and tools may have additional or other terms, agreements, or policies that govern their availability and use. Your use of and access to such sites, services, applications, and tools are subject to any and all terms, agreements, or policies applicable to them.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

Our Platforms and/or Services

Our Platforms and/or Services are a third-party marketplace for customers like you ("Customers") to view, discuss, place orders for courier services, and pick-up and/or delivery goods/courier packages in connection therewith, with participating courier service providers ("Service Providers"), and we are a merchant of such order placement services only. Neither we, our Platforms nor our Services is/are a merchant of courier services, or any pickup or delivery services in connection therewith, and do not sell or control the Service Providers or the quality of any courier services, or any pick-up or delivery services therewith provided by the Service Providers.

On receiving an order from you, we will communicate your order requirement with the Service provider selected by you at the time of ordering and facilitate a pick-up of the parcel/courier package through such Service Provider.

The Service Providers have entered into agreements/arrangements with us to comply with state and central laws, rules, regulations and standards pertaining to courier services, sale, marketing and safety of courier packages. We, including our Platforms and/or Services, do not in any way verify the credentials or representations of any of the Service Providers, the service levels or the quality of any their products or services offered by the Service Provider, or the Service Provider's compliance with applicable laws.

The Customers using our Platforms and/or Services must make themselves comfortable through the information provided by the Service Providers on our Platforms, by contacting the Service Providers directly, or through such other means or methods as they may deem appropriate, as to the quality of products and services and reliability of the Service Providers and the Service Providers' compliance with applicable laws.

We, including our Platforms and/or Services, do not in any way guarantee the quality of any Service Provider or any pickup-up or delivery service in connection therewith, or any compliance thereof with applicable laws. In addition, a Service Provider may represent certain standards with respect to their courier services (or other services); we do not investigate or verify any such representations. We shall not be liable or responsible for any courier service or any other services, offered by the Service Providers or any errors or misrepresentations made by them (including on or through our Platforms and/or Services).

Definitions

"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of Dispatch Solutions under the name. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

"WebSite/ Site" or "https://dispatchsolutions.in/ & https://www.dispatch.co.in/" - means the online platform owned and operated by Dispatch Solutions (Registered Name: Ashrey Logistics Solution LLP), which provides a venue to the Users to to view, discuss, place orders for courier services, and pick-up and/or delivery goods/courier packages in connection therewith, with participating courier service providers/ Service Providers.

"Service Providers" shall mean the person or any legal entity who offers for sale, sells, displays, on the online platform provided by Dispatch Solutions website and provides courier services, and pick-up and/or delivery goods/courier packages services to the Customers.

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on https://dispatchsolutions.in/ and https://www.dispatch.co.in/ by placing an order for courier services offered for sale on https://dispatchsolutions.in/ and https://www.dispatch.co.in/.

"User/You/ Your" means and includes you and/or any person or an entity including Courier Service Providers using or accessing the services provided on this Site and any person who access or avail this Site of the Company for the purpose of availing services provided by Service Provider, hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons participating in using the Site.

The term "We", "Us", "Our" shall mean the Company/ Dispatch Solutions.

"Product/s/ Courier Services" connotes the goods, services promoted / displayed on the Site and offered for any use / sale.

Online Purchases

This Website is only a venue where Users may meet and interact with Service Providers for their sale and purchase transactions. Therefore, Dispatch Solutions acts as a facilitator for such sale and all commercial / contractual terms are offered by and agreed to between buyers and Service Providers alone. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to Products/ Courier Services and other services including after sales services related to products and services, etc., over which the Service Provider has complete control and the same may be subject to change. You agree, understand and acknowledge that https://dispatchsolutions.in/ and https://www.dispatch.co.in/ are online platforms, a venue enabling the Users/ Customers to buy Courier Services. You hereby acknowledge and agree that in case of failure of confirmation of a purchase by a Service Provider, Dispatch Solutions shall not be liable in any manner to You. You further agree and acknowledge that the Dispatch Solutions is not involved in any sale and purchase of goods/products/ Courier Services and cannot warranty the quality and merchantability of the Courier Service, Services rendered by the Service Providers. Dispatch Solutions is only a facilitator, an intermediary and is not and cannot be a party to or control in any manner any transactions between the Service Provider/ Vendor/Seller and the Customer/Buyer. Dispatch Solutions shall neither be responsible nor liable to mediate or resolve any disputes or disagreements between the Users and the Service Providers. Dispatch Solutions shall neither be liable nor responsible for any actions or inactions of Service Providers, Vendors and/or Sellers or any breach of conditions, representations or warranties by them. Dispatch Solutions does not sell or retail any products/ Services and does not ensure that the Service Providers, Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the Courier Services/ products listed and transacted on Website. You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site. Dispatch Solutions accepts no liability for any errors or omissions, whether on behalf of itself or third parties. Dispatch Solutions shall not be responsible and shall not be liable for any non-performance or breach of any contract entered into between Users. Before placing an order you are advised to check the terms and conditions on the reverse of the way bill carefully. By placing an order for Courier Services you agree to be bound by the conditions of sale included in the service description and also on the reverse of the way bill of the Service Provider.

The agreement between you and Dispatch Solutions is subject to the following terms and conditions:

• The User certifies that he/she is at least 18 (eighteen) years of age.
• These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted or your login through other group or related ID. By using the services of Dispatch Solutions you agree to be bound by the Terms and Conditions.
• All prices, unless indicated otherwise are in Indian Rupees.
• By indicating User's acceptance to purchase any product or service offered on the Site, user is obligated to complete such transactions after making payment. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
• Dispatch Solutions is neither responsible for any non-performance or breach of any contract entered into between Users nor make any representation or Warranty as to the attributes (such as quality, worth, marketability, etc.) of the products or services proposed to be sold or offered to be sold by the seller or purchased by the buyer, on the Website.
• You are advised to independently verify the bona fides of any particular Courier Service/ Deal that you choose to buy on the Website and use your best judgment in that behalf. Dispatch Solutions, accepts no liability for any errors or omissions, whether on behalf of itself or its channel partners/ Sellers/ Service Providers or third parties.
• In a credit card transaction, you must use your own credit card. Dispatch Solutions will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Dispatch Solutions reserves the right to cancel all past, pending and future orders without any liability.
• The User agrees to use the services provided by Dispatch Solutions, its affiliates, consultants and contracted companies, for lawful purposes only.
• The User agrees not to make any bulk purchase to indulge into any reseller activities. In case of any such instances, Dispatch Solutions reserves all rights to cancel the current and future orders and block the concerned User account.
• The User agrees to provide authentic and true information. Dispatch Solutions reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), Dispatch Solutions shall in its sole discretion reject the registration and debar the User from using the Services available on its Website, and / or other affiliated websites without prior intimation whatsoever.
• Dispatch Solutions will not be responsible for any damage suffered by Users from use of the Services and/ or Courier Services on the Website/ Site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of parties. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.
• Failure/ denial by a Service Provider to honor the order/ deal needs to be reported within 24 hrs of the purchase of the deal/ Services/ Courier Service.
• Cancellation on User's request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.
• All order/sub orders cancelled will be refunded as per the payment mode selected by customer.
• Dispatch Solutions as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
• Dispatch Solutions reserves the right to send transactional emails and SMS's related to any order placed by a User and the User agrees that the same will not tantamount to spam. By submitting your mobile number, you agree to receive calls/SMS's from Dispatch Solutions or its authorized representative, irrespective of your registration on Do Not Disturb (DND) with your telecom service provider.
• You agree to receive calls from Dispatch Solutions and its agents, merchants, Service Providers, courier partners seeking clarification/information regarding your order and any other related information as and when required and disclaim any liability of Dispatch Solutions in this regard.
• Dispatch Solutions reserves the right to withhold COD remittance, The COD Remittance will not be released by Dispatch Solutions, If there is a negative balance in your Dispatch Solutions wallet. To ensure timely release of COD remittances, please maintain a positive balance in your wallet.
• As per Ekart's policy, we are unable to investigate issues related to forward delivery. Hence, Dispatch Solutions will not be responsible for any disputes or claims regarding forward shipments handled by Ekart. By using our services, you acknowledge and agree that such cases will be closed without further investigation.
• In the event that a B2C shipment is reported lost, the claim amount will be determined according to the policies established by the respective Courier Company. After investigation the maximum liability would be mentioned as per courier:

• Ekart : 3000 Rs.
• Amazon ATS : 5000 Rs / AMAZON 2kg and above 2KG : 2000 Rs
• Delhivery : 5000 Rs. (Note: In the case of Delhivery, if the amount exceeds Rs. 5,000, we can provide COF.)
• Blue Dart : 5000 Rs.
• Shadowfax : 3000 Rs.
• Xpressbees : 2000 Rs.
• Ecom Express : 2000 Rs.
• DTDC : 3000 or Invoice Value, whichever is less.
• In India Post's Shipment, Cycle of lost shipment is 90 days from the date of pick up, If shipment will not deliver to the buyer either not got RTO delivered back to seller within 90 days, so courier will mark shipment as lost and There is no liability for India Post's Shipments.

Policy on Combining Food and Non-Food Items in a Single Shipment

Policy Overview:

Dispatch Solutions strives to ensure safe, reliable, and claim-compliant shipping experiences for all our sellers. In line with this, the following policy outlines the handling and claim eligibility for shipments that contain food items (perishable or consumable products) combined with non-food items.

1. Non-Compensable Nature of Food Shipments:

As per Dispatch Solutions's existing Terms & Conditions, food items are entirely non-compensable, irrespective of the nature of loss or damage. This is due to the sensitive handling, perishability, courier partner restrictions, and liability limitations associated with food products.

2. Mixed-Content Shipments (Food + Non-Food):

If a shipment contains a combination of food and non-food items, the entire shipment is deemed ineligible for any claim, including the non-food portion. This is because:

• Courier partners do not perform partial checks, deliveries, or disposals,
• Damage, leakage, or spoilage from food items can compromise the integrity of the entire shipment,
• Claims cannot be processed separately for individual components within one parcel,
• It creates logistical and operational liability gaps that cannot be validated or reimbursed.

3. Policy Enforcement:

Sellers are strictly advised not to combine food and non-food products in a single shipment. If such a shipment is identified, no partial or full claim will be accepted, even if the non-food items are damaged or lost. This policy ensures consistency, avoids misuse, and aligns with partner courier regulations.

4. Recommendation:

For safe and claim-compliant shipping:

• Always ship food and non-food items separately.
• Declare product contents accurately while creating the shipment.
• Follow packaging and handling guidelines as outlined by the courier and Dispatch Solutions platform.

For any clarifications, please reach out to our Support Team at support@dispatch.co.in or via our helpdesk portal.